Making IT Simple:

Helping You Make the Best Choice for IT Support

Choosing the Right IT Support!

Choosing the right IT support provider and package is crucial for businesses to ensure smooth and uninterrupted technology operations. Not only does the right IT support provider offer prompt and efficient technical assistance when issues arise, but the right package also ensures that businesses have access to the specific services they need.

At Amery IT Support, we understand the importance of tailored IT solutions, and we offer simple packages that cater to the unique needs of different businesses. Our expert team works closely with clients to assess their requirements, identify potential risks, and recommend the most suitable package that aligns with their budget and IT objectives.

With our comprehensive knowledge and experience, businesses can trust Amery IT Support to not only provide the best IT support but also assist in choosing the right package that meets their specific needs for reliable and efficient technology management.

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Our Packages

Fully Managed IT Support

  • Proactive Monitoring and Maintenance: This includes continuous monitoring of your IT systems to detect and address potential issues before they become critical problems. Regular maintenance, updates, and patching of software and hardware to ensure optimal performance and security.
  • Unlimited Helpdesk and Technical Support: A nominated helpdesk provider that provides timely assistance with IT issues, incidents, and inquiries via phone, email, or chat. This may include troubleshooting, problem resolution, and remote assistance for end-users.
  • Network Management: Managing and optimizing the network infrastructure, including routers, switches, firewalls, and wireless access points, to ensure smooth and secure connectivity for all devices within the network.
  • Security Management: Implementing and managing robust security measures, such as antivirus and anti-malware software, firewalls, intrusion detection/prevention systems, data encryption, and user access controls, to protect against cyber threats and data breaches.
  • Backup and Disaster Recovery: Regular data backups, offsite storage, and disaster recovery planning to ensure data integrity and business continuity in case of data loss or hardware failure.
  • IT Consulting and Strategic Planning: Working closely with your business to align your IT strategies with your overall business goals and objectives, providing expert advice on technology solutions, budgeting, and IT roadmaps.
  • Reporting and Documentation: Providing regular reports and documentation on the health, performance, and security of your IT systems, as well as documentation of IT processes, configurations, and policies for reference and auditing purposes.
  • Unlimited Onsite Maintenance: As part of our Managed IT Support program at Amery IT Support, we include all onsite maintenance work that may be required. Our goal is to provide fully inclusive solution for your IT needs, and our fixed monthly fee for Fully Managed IT Support ensures that you receive value for your investment.

Retained Support

  • Proactive Monitoring and Maintenance: This includes continuous monitoring of your IT systems to detect and address potential issues before they become critical problems. Regular maintenance, updates, and patching of software and hardware to ensure optimal performance and security.
  • Unlimited Helpdesk and Technical Support: A nominated helpdesk provider that provides timely assistance with IT issues, incidents, and inquiries via phone, email, or chat. This may include troubleshooting, problem resolution, and remote assistance for end-users.
  • IT Consulting and Strategic Planning: Working closely with your business to align your IT strategies with your overall business goals and objectives, providing expert advice on technology solutions, budgeting, and IT roadmaps.
  • Onsite Maintenance:¬†As part of our retained IT support program at Amery IT Support, we offer a reduced fixed hourly rate for any work that may be required to be done onsite. Our goal is to provide cost-effective solutions for your IT needs, and our reduced fixed hourly rate for onsite work ensures that you receive value for your investment.

Working From Home Support

Exclusively for home office and remote workers,

  • Remote troubleshooting and hands-on assistance for technical issues: Our team of experts is available to provide remote support to troubleshoot and resolve any technical issues you may encounter while working from home. From software glitches to connectivity problems, we've got you covered.
  • Phone, chat, and onsite support options: We offer flexible support options to suit your needs, including phone and chat support for quick and convenient assistance. If necessary, we can also arrange for onsite support to your home to resolve issues that require physical presence.
  • Software installation and updates: Need to install new software or update existing applications for remote work? Our team can take care of the installation and updates remotely, so you can stay productive without worrying about technical hiccups.
  • Supplemental support to existing IT department: We work seamlessly with your existing IT department to provide supplemental support for remote work needs. Whether it's relieving their workload or providing expertise in remote work technologies, our team can assist your in-house IT team to ensure smooth operations.
  • Hassle-free work from home experience: Our goal is to make your remote work experience as smooth and hassle-free as possible. With our working from home support services, you can focus on your work without worrying about technical issues or disruptions. We'll take care of your IT needs so you can focus on what you do best.

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You will need to check with your companies IT Department before instructing us to complete any work.

Feeling Confused? Let Us Help You Find the Perfect IT Support Plan.
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